Typically, the entire Knowledge Base (KB) is published, and all pages are public. However, some organizations keep the KB private for their internal teams.
Sometimes, you may need to grant someone outside access to a specific page. The unlisted link allows you to share it with an outsider, enabling them to view only the shared page while restricting access to the rest of the KB.
These unlisted links can be configured to self-destruct after a certain period or can be manually disabled needed.
Generate an unlisted link
Go to article details on the admin panel.
Click on the three dots option in the top right corner.
Click on the Unlisted link option.
A modal will be shown.
Set it to auto-expire (optional).
-
Copy and share the link.
If you no longer wish for the content to be accessible via the unlisted link, you can disable the link, which will stop others from accessing the content through that URL.
Disable an unlisted link
Go to article details on the admin panel.
Click on the triple dots option in the top right corner.
Click on the Unlisted link option
A modal will be shown.
Click on the Disable link button.
Once disabled, the link will no longer be accessible, and anyone who had the link will not be able to view the article anymore.
